Privacy Policy

Last Updated: April 25, 2026

Vision Gate Holdings Auto Parts operates this website and online store, including all content, features, tools, products, and services (collectively, the “Services”), to provide you with a reliable and convenient shopping experience for used engines and gearboxes. Our site is built on WordPress, which enables us to deliver these Services effectively.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases on our site, or otherwise communicate with us. It also outlines how we comply with South Africa’s Protection of Personal Information Act (POPIA), ensuring your personal information is handled lawfully, transparently, and securely.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to any data that can identify you directly or indirectly. Information that is anonymized or de-identified does not fall under this definition. Depending on how you interact with our Services and where you live, we may collect the following:

• Contact Information: Name, address, billing and shipping details, phone number, email address.
• Financial Information: Payment details such as credit/debit card numbers, banking information, transaction history, and payment confirmations.
• Account Information: Username, password, security questions, preferences, and settings.
• Transaction Information: Items viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled.
• Communications: Information you provide when contacting us, such as inquiries or support requests.
• Device Information: IP address, browser type, device details, and network connection data.
• Usage Information: How you interact with our website and Services.

Sources of Personal Information

We may collect personal information from:

• Directly from you: When you create an account, place orders, contact us, or provide information via forms.
• Automatically: Through cookies, tracking technologies, and WordPress plugins when you use our site.
• Third-party service providers: For payment processing, data analytics, shipping, and other operational support.
• Partners or affiliates: For marketing, shipping, or account management purposes.

All personal information is collected, processed, and stored in accordance with POPIA, ensuring it is only used for legitimate purposes.

How We Use Your Personal Information

We use your personal information for:

• Providing and Improving Services: To fulfill orders, process payments, arrange shipping, handle returns or exchanges, manage your account, and create a personalized shopping experience.
• Marketing and Communications: To send promotional emails, notifications, or targeted offers related to our products and services. You may opt-out of marketing communications at any time.
• Security and Fraud Prevention: To verify accounts, prevent unauthorized transactions, and protect our services and users.
• Customer Support: To respond to your inquiries and provide assistance.
• Legal Compliance: To comply with applicable laws, including POPIA, respond to valid legal requests, or protect our rights and the rights of our users.

We ensure that personal information is only processed for specific, explicitly defined, and lawful purposes in line with POPIA’s principles of accountability, integrity, and confidentiality.

Sharing Your Personal Information

We may share your personal information in limited circumstances, including:

• Service Providers: Companies that assist with payments, shipping, IT management, data storage, or customer support.
• Marketing Partners: For promotional campaigns or personalized advertising, in accordance with their own privacy policies.
• Business Transactions: In connection with mergers, acquisitions, or legal obligations.
• Affiliates or Corporate Group Members: For operational purposes.
• With Your Consent: When you authorize us to share information, such as for shipping or social media integrations.

All sharing of personal information is conducted under strict POPIA-compliant agreements to ensure security, confidentiality, and lawful processing.

Third-Party Websites and Links

Our website may include links to third-party websites. Vision Gate Holdings Auto Parts is not responsible for the privacy practices, security, or content of these external sites. Information shared on such platforms may be viewable by other users. Inclusion of links does not imply endorsement unless explicitly stated.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, contact us to request deletion.

Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information, in compliance with POPIA. While no system is completely secure, we take all practical steps to prevent unauthorized access, disclosure, or loss.

Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Under POPIA and other applicable privacy laws, you have rights regarding your personal information, including:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your information or transfer it to another provider.
• Communication Preferences: Opt out of marketing emails while still receiving transactional messages.

To exercise your rights, contact us using the details below. We may require verification of your identity or authorization of an agent acting on your behalf.

International Transfers

Your personal information may be stored and processed outside your country of residence. For transfers from the EU or UK, we use recognized safeguards such as Standard Contractual Clauses or equivalent protections.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations (including POPIA), or operational needs. The updated version will be posted on our website with the revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights under POPIA, contact us at:

Email: info@visiongateholdingsautospares.co.za
Address: 575 Louis Botha Ave, Kew, Johannesburg, 2018, South Africa​